Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Non- IT Asset Management
Help desk outsourcing services
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Asset Management IT & Non-IT
IT Asset Management: Collect asset lifecycle management and audit history of your devices, view your complete inventory, helping you to address potential impacts to your devices, and run software compliance reports to avoid costly risks
Network Discovery
Configuration Management: Keep your ITM Configuration Management Database (CMDB) updated so that you can quickly diagnose and resolve issues while helping reduce impacts when changes are made to your infrastructure.
Mobile App
The mobile application allows the users for easy, smart, and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application
Advance Reporting
Visualize your data to analyze trends, view agent performance metrics, and gather the insights needed to make future decisions through dozens of out-of-the-box and customizable reports, including trend reports, incident throughput, Happiness scores, and SLA breaches.
Procurement Management
Procurement Management: Align your assets with local contract, purchase order, and vendor management capabilities. The software helps in increasing operational performance. They help in automating internal procurement processes
Intelligent Service Desk
Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines.
Process Automation
Formalize the services you provide by building google forms accompanied by a workflow engine that can help to streamline the fulfillment processes.
Change Management
Collaborate across departments to help remove barriers that slow down service delivery by utilizing the change management as per ITIL to automate tasks and approvals, while reducing fulfillment times on complex inter-departmental services.

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TESTIMONIALS

About ITM by GREENITCO

The ITM application by GreenITCo is a comprehensive solution tailored for tracking both IT and non-IT assets while managing service desk operations efficiently. It offers a user-friendly interface to oversee and control various aspects of asset management and service requests within an organization. A cloud asset management application and network inventory software system with barcoding or RFID generation option to track assets on the go. ITM allows for meticulous tracking of IT and non-IT assets throughout their lifecycle. This includes hardware, software, equipment, and other resources. Users can monitor their status, location, ownership, and maintenance schedules.

Asset Management Features

ITM application by GreenITCo presents a comprehensive solution for organizations seeking efficient IT and non-IT asset management along with streamlined service desk operations, empowering them to optimize resource utilization, enhance productivity, and ensure operational efficiency.

  • Supplier Management
  • Compliance Tracking
  • Configuration Management
  • Asset Audit
  • Location Mapping with Assets
  • Asset Document Management
  • Self-Request for Assets
  • Upgrading & Scraping Management
  • Cost Tracking
  • Asset History
  • Stock Management
  • Threshold Management
  • Custom Branding
  • IT Asset Management & Tracking
  • Non-IT Asset Management Tracking
  • Barcoding
  • RFID
  • Auto Discovery
  • Location Tracking
  • Accessories Management
  • Temporary Asset Allocation
  • Asset return Reminders
  • Asset AMC
  • Auto warranty check
  • Maintenance Management
  • Contract/License Management

Network Inventory

Network inventory tools automate the process of collecting and managing this information. These tools can discover devices on the network, collect data, and present it in a structured format. Popular network inventory tools include SolarWinds Network Configuration Manager, Lansweeper, and Spiceworks, among others. Regularly updating and maintaining the network inventory is essential for effective network management, troubleshooting, and planning for future upgrades.

  • Hardware Inventory
  • Software Inventory
  • Network Configuration
  • Security Information
  • User Accounts
    • Agent & Agentless Discovery
    • AD Integration
    • Window System
    • Linux Based System
    • Android Based System
    • IP Cameras
    • Accessories Management
    • Routers
    • Printers
    • Apple Systems
    • Software Inventory
    • Pen drive & USB detection
    • Change Management
    • Cloud Inventory
    • CMDB
    • Virtual Machines
    • IOT Devices
    • RFID Integration

    INTELLIGENT HELPDESK

    An intelligent helpdesk, often referred to as an AI-powered or smart helpdesk, leverages artificial intelligence (AI) and advanced technologies to enhance and streamline the process of providing customer support and managing IT-related issues. Here are key features and aspects associated with an intelligent helpdesk:

    • Ticket by Email
    • Ticket by Mobile App
    • Ticket by Self Service
    • Ticket Allocation by Alias
    • Ticket Allocation by category
    • Auto Allocation
    • Website Integration
    • Auto Ticket Generation
    • Ticket Via Omni Channel
    • Knowledge Base Public/Private
    • SLA Management
    • Holiday Management
    • Feedback Management
    • Technician Performance
    • Ticket Notes
    • Work Flow Management
    • API Integration
    • Rules Based Auto Allocation
    • Ticket Via IVR
    • Visitor Tracking And Tocken

    Procurement Management

    Procurement Management :Align your assets with local contract, purchase order, and vendor management capabilities.The purchase requisition is used to create a purchase order, which is sent for review and approval. Upon approval, the purchase order is sent to the corresponding vendor, becoming a legal contract once accepted.The software helps in increasing operational performance. They help in automating internal procurement processes like purchase order tracking and supplier evaluation, which enhances operational efficienc.

    • Quotation Creation
    • Quotation Approval
    • Workflow Approval
    • Multiple Approval Method
    • PO Creation
    • Delivery Management
    • Document Management
    • Supplier Management
    • Budget Management
    • Department Wise Budget
    • Financial Year Purchase Management
    • Auto Approval
    • Asset Link With PM
    • Procurement Advisory Board

    Mobile Application & Change Management

    The mobile application allows the users for easy, smart and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application, along with their status. Then it can be allotted to the user Get a real-time snapshot of your service desk KPIs through the set of easily configurable widgets.

    • Add & Manage Asset
    • Barcode Scanning
    • Asset Allocation
    • Ticket Creation
    • Ticket Management
    • Feedback Management
    • My Tickets
    • All Tickets for Admin
    • My Assets
    • Asset History
    • Work flow Approval
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    • Change Request
    • CAB Change Advisory Board
    • Workflow Approval
    • Multiple Approval Method
    • Risk Analysis
    • Impact Analysis
    • Roll Back Plan
    • Fall Back Plan
    • History
    • log Management
    • Asset Link to Change tracking
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    Auto Movement of Assets with RFID

    Auto Movement of Assets with RFID in IT Asset Management software automates asset tracking and movement using RFID technology, ensuring real-time location updates, efficient inventory control, and enhanced security measures.

    • RFID Tracking System
    • Automated Asset Movement Triggers
    • RFID Integration with ITM
    • Real-time Location Updates
    • Geo-Fencing for Asset Control
    • RFID Data Analytics
    • Automated Asset Check-in/Check-out
    • Alerts for Unauthorized Movements
    • Historical Tracking of Asset Movements
    • RFID Security Measures
    • Integration with Asset Transfer Management
    • RFID Tagging Protocols
    • Auto-Identification of Assets
    • RFID Reader Integration
    • Asset Movement Reports
    • RFID Maintenance and Calibration

    Knowledge Management

    Knowledge Management in IT Asset Management software involves systematically organizing, sharing, and optimizing information related to assets, fostering collaboration and ensuring efficient utilization of organizational knowledge.

    • Content Repository
    • Collaborative Documentation
    • Searchable Knowledge Base
    • Version Control
    • Knowledge Audit
    • User Training Materials
    • Knowledge Sharing Platform
    • Integration with ITM
    • User Feedback Mechanism
    • Policy Documentation
    • Access Controls
    • Training Program Management
    • Knowledge Metrics and Analytics
    • Knowledge Transfer Planning
    • Mobile Knowledge Access
    • Continuous Improvement Initiatives

    Contract management

    Contract Management within IT Asset Management software streamlines the creation, tracking, and monitoring of contractual agreements, ensuring compliance, minimizing risks, and facilitating transparent vendor relationships.

    • Contract Repository
    • Automated Renewal Reminders
    • Contract Compliance Tracking
    • Vendor Performance Metrics
    • Contract Negotiation Tools
    • Version Control for Contracts
    • Contract Approval Workflows
    • Audit Trail for Contract Changes
    • Financial Tracking for Contracts
    • Customizable Contract Templates
    • Integration with ITM and Knowledge Management
    • Access Controls for Contract Documents
    • Contract Termination Management
    • Collaboration Features for Contract Development

    Asset Transfer manageemnt

    Asset Transfer Management in IT Asset Management software encompasses the seamless handling of asset ownership transitions, providing a structured process for requesting, approving, and executing transfers while maintaining comprehensive audit trails.

    • Transfer Request Processing
    • Asset Ownership Tracking
    • Automated Transfer Approvals
    • Audit Trail for Asset Transfers
    • Integration with ITM
    • Asset Transfer Documentation
    • Transfer Cost Tracking
    • Communication Alerts for Involved Parties
    • Transfer History Tracking
    • Location Updates for Transferred Assets
    • Asset Condition Assessment for Transfers
    • User Notifications for Successful Transfers
    • Transfer Confirmation Mechanism
    • Asset Depreciation Considerations
    • Reporting on Transfer Trends
    • Compliance with Transfer Regulations

    Asset Virtual Reality

    Asset Virtual Reality in IT Asset Management software leverages immersive technology to create virtual models, simulations, and training environments for assets, enhancing user understanding, maintenance practices, and overall operational efficiency.

    • Virtual Asset Modeling
    • Interactive Asset Inspection
    • Training Simulations for Asset Usage
    • Virtual Maintenance Procedures
    • Integration with ITM
    • Virtual Asset Collaboration Platform
    • User-Friendly VR Interface
    • Asset Performance Analytics in VR
    • Real-time Monitoring through VR
    • Asset Design Visualization
    • Virtual Asset Training Programs
    • VR-based Asset Audits
    • Maintenance Alerts in VR
    • Virtual User Manuals
    • Asset Simulation for Predictive Maintenance
    • VR Integration with Asset Documentation

    Auto Allocation of Tickets

    Asset Virtual Reality in IT Asset Management software leverages immersive technology to create virtual models, simulations, and training environments for assets, enhancing user understanding, maintenance practices, and overall operational efficiency.

    • Ticket Assignment Automation
    • Intelligent Ticket Routing
    • Auto-Triage for Ticket Categorization
    • Integration with ITM and Knowledge Management
    • Prioritization Rules for Auto-Allocation
    • Ticket Escalation Triggers
    • Historical Ticket Data Analysis
    • Auto-Notification for Assigned Tickets
    • Ticket Resolution Time Analytics
    • Collaboration Features in Ticketing System
    • Auto-Assignment Based on Skillset
    • SLA Adherence Monitoring
    • Ticket Status Updates
    • Automated Follow-up Mechanisms
    • Performance Metrics for Auto Allocation
    • Continuous Improvement in Auto Assignment Algorithms

    Bot Integration

    Bot Integration in IT Asset Management software involves incorporating chatbots and automated functionalities, enhancing user interactions, providing real-time assistance, and optimizing various processes within the asset management ecosystem.

    • Chatbot Integration
    • Automated Helpdesk Responses
    • Bot-Assisted Ticket Resolution
    • Integration with ITM and Knowledge Management
    • Natural Language Processing (NLP) Capabilities
    • Bot-User Interaction Logs
    • Multi-Channel Bot Deployment
    • Proactive Issue Resolution by Bots
    • Knowledge Base Enrichment by Bots
    • Bot-Generated Reports
    • Bot-Assisted Self-Request for Assets
    • Bot-Initiated Asset Audits
    • Continuous Bot Learning Mechanism
    • Bot Security Protocols
    • User Training by Bots
    • Bot Performance Analytics

    Location-wise Asset

    Location-wise Asset management in IT Asset Management software allows organizations to track and manage assets based on their geographic location, providing insights into distribution patterns, facilitating regional audits, and optimizing asset utilization.

    • Geographic Asset Mapping
    • Location-Based Asset Tagging
    • Geo-Analytics for Asset Distribution
    • Integration with ITM
    • Location-Specific Asset Reports
    • Real-time Asset Tracking by Location
    • Asset Heat Maps
    • Alerts for Asset Movement Across Locations
    • Geographic Inventory Management
    • Location-Specific Asset Audits
    • Historical Asset Location Analysis
    • Regional Asset Usage Trends
    • Location-Specific Threshold Management
    • Integration with Auto Movement of Assets with RFID
    • User Access Controls Based on Location
    • Location-Based Asset Depreciation Calculations

    Virtual Audit

    Virtual Audit within IT Asset Management software employs virtual reality technology to conduct audits, inspections, and compliance checks in a virtual environment, ensuring thorough assessments while minimizing physical presence and associated costs.

    • Virtual Audit Planning Tools
    • Asset Inspection in Virtual Environment
    • Audit Trail for Virtual Inspections
    • Integration with ITM
    • Real-time Virtual Compliance Checks
    • User-Friendly Virtual Audit Interface
    • Virtual Documentation Verification
    • Alerts for Asset Movement Across Locations
    • Virtual Audit Reports and Analytics
    • VR-based Asset Condition Assessment
    • Automated Alerts for Non-Compliance
    • Integration with Asset Transfer Management
    • Virtual Audit Security Measures
    • Virtual User Training for Audit Protocols
    • Continuous Improvement in Virtual Audit Processes
    • VR Integration with Compliance Tracking

    IT Asset Management & Service Desk

    IT Asset Management allows customers to control stock assets including hardware, consumables, and any other types of assets. Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

    It tracks the financial, contractual, and inventory details of hardware and devices – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular assessments, up to asset retirement.

    Visit Website

    convenience...., VERY PROMPT..very useful in daily inventory management...in fact it is completely user friendly...useful for managing local compliances

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    IT Asset Management

    ITM help you keep track of every asset you manage, whether Microsoft License or electrical fixtures, it can be managed much more efficiently in a paper-free environment using Barcode, RFID, Beacon technology

    It tracks the financial, contractual, and inventory details of hardware and devices – as well as non-IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular assessments, up to asset retirement.

    –IT Head Public Listed Company

    “It’s very feature-rich product.
    Asset tagging and individual user log in are key features.
    Mobile App for tracking assets
    and raising request are very handy features for our users.”

    blankblankblankblankComplete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

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    COMPLIANCE

    IT Asset Management allows customers to control stock assets including hardware, consumables, and any other types of assets
    ITIL-ready service desk
    CARO Compliance Ready
    ISO 27001 Ready
    IT ACT Ready

    ITM Allow import functionality Instead of adding new devices one by one, import function can be used to add the new device list. Through this quick interface, you can import thousands of assets and their users

    General Manager IT Company

    “Absolutely User Friendly,
    Users at customer end had a real time experience in accomplishing their task on a daily routine.
    They have given positive input to the Senior management and has asked to cater to other inter linked departments.
    they have also recommended to their group companies.”,

    blankblankblankblankComplete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

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    Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

    Why we are different?

    We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions

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    UnknownNot to be discolsed
    Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud

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    Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

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    OUR CUSTOMERS

    Our Classic Product

    We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions. Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

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    Greenitco Technologies Pvt Ltd

    320, Mastermind 1, IT park, Goregaon East Royal Palms Mumbai - 400065 Ph: +91-9769022209, +91-908207952, +91-22-46048083

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    Ph: +91-75066 00517, +91-97690 22209

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