Greenitco technologies private limited

Asset Management, Asset Auditing, Mobile App Development, Service Desk, Smart Queue Management, Live token, Lost & Found, Network Inventory Park & Services

T (91) 9769022209
Email: contact@greenitco.com

Greenitco Technologies Pvt Ltd
520, Mastermind1, IT Park Goregaon East, Royal Plams, Mumbai India 400065

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Greenitco Complain Management System

Mobile App

The mobile application allows the users for easy, smart, and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application

Playstore

Advance Reporting

Visualize your data to analyze trends, view agent performance metrics, and gather the insights needed to make future decisions through dozens of out-of-the-box and customizable reports, including trend reports, incident throughput, Happiness scores, and SLA breaches.

Sample Report

Procurement Management

Procurement Management: Align your assets with local contract, purchase order, and vendor management capabilities. The software helps in increasing operational performance. They help in automating internal procurement processes

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Intelligent Service Desk

Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines.

Process Automation

Formalize the services you provide by building google forms accompanied by a workflow engine that can help to streamline the fulfillment processes.

Change Management

Collaborate across departments to help remove barriers that slow down service delivery by utilizing the change management as per ITIL to automate tasks and approvals, while reducing fulfillment times on complex inter-departmental services.

CRM+ COMPLAIN MANAGEMENT+QUEUE MANAGEMENT

Complaints often point us in the right direction

We have seen that many a times customers are lost and they raise an issue from multiple channels as they don’t get a solution. Your executives on the other hand seem confused as they are not equipped with the right information. We understand how crucial it is to tackle every issue and complaint for you in the right manner. So, we have created an automated system that ensures customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

CONTACT

MANAGEMENT

360 degree Complain managementMultiple Channel

This system seamlessly integrates with your CRM and helps you resolve all issues raised from every corner

Email

Convert every email to complaint number and start tracking so imp customer is missed

Visit

Track customer's visit and time spent in every visit will be given a token number.

Website Chat

Integrate the chat on the website with Omnichannel

Facebook Chat

Integrate the chat via Facebook

Call

Track every inbound and outbound call and convert them into the complaint numbers

FEATURES

Understand your need

→ Raising tickets (for complaints by email, mobile app, website)
→ Website integration
→ SLA Management
→ Holiday Management
→ Feedback Management
→ Technician Performance
→ Ticket Notes
→ Work Flow Management
→ API Integration

Ensure customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

DEMO REQUEST

DASHBOARD HELPS EXECUTIVES

Know your customer and his problems

Know the customer and his journey
Know how many times did he visit the website?
Know how often he came to the store?
Know if s/he bought a new product/service?
Know whether the query got resolved?

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

CRM & Service Desk

Ticket by Email
Ticket by Mobile App
Ticket by Self Service
Ticket Allocation by Alias
Ticket Allocation by category
Auto Allocation
Website Integration
Multi Department Handling

SLA Management
Holiday Management
Feedback Management
Technician Performance
Ticket Notes
Work Flow Management
API Integration
Multi-Vendor Login

Solution

If you listen to the complaints carefully, it can open up an untapped revenue system

Listen carefully with GREENITCO systems

How does this help?

Increase Sales

Increase Customer Satisfaction

show discipline

Quality standard

Better service translated into more revenue

Become Global

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INDUSTRY SOLUTION& Service Desk

Smart Cities
Municipal Corporations
Government Departments
Banking
Hospitals
Service-Oriented companies
Clubs
Hospitals
Township
Canteens

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

convenience...., VERY PROMPT..very useful in daily inventory management...in fact it is completely user friendly...useful for managing local compliances

Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Why we are different?

We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions

UnknownNot to be discolsed

Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud