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Greenitco Complain Management System

Mobile App
The mobile application allows the users for easy, smart, and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application
Advance Reporting
Visualize your data to analyze trends, view agent performance metrics, and gather the insights needed to make future decisions through dozens of out-of-the-box and customizable reports, including trend reports, incident throughput, Happiness scores, and SLA breaches.
Procurement Management
Procurement Management: Align your assets with local contract, purchase order, and vendor management capabilities. The software helps in increasing operational performance. They help in automating internal procurement processes
Intelligent Service Desk
Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines.
Process Automation
Formalize the services you provide by building google forms accompanied by a workflow engine that can help to streamline the fulfillment processes.
Change Management
Collaborate across departments to help remove barriers that slow down service delivery by utilizing the change management as per ITIL to automate tasks and approvals, while reducing fulfillment times on complex inter-departmental services.

CRM+ COMPLAIN MANAGEMENT+QUEUE MANAGEMENT

Complaints often point us in the right direction

We have seen that many a times customers are lost and they raise an issue from multiple channels as they don’t get a solution. Your executives on the other hand seem confused as they are not equipped with the right information. We understand how crucial it is to tackle every issue and complaint for you in the right manner. So, we have created an automated system that ensures customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

Comlain management

MANAGEMENT

360 degree Complain managementMultiple Channel

This system seamlessly integrates with your CRM and helps you resolve all issues raised from every corner

Email

Convert every email to complaint number and start tracking so imp customer is missed

Visit

Track customer's visit and time spent in every visit will be given a token number.

Website Chat

Integrate the chat on the website with Omnichannel

Facebook Chat

Integrate the chat via Facebook

Call

Track every inbound and outbound call and convert them into the complaint numbers

FEATURES

Understand your need

Raising tickets (for complaints by email, mobile app, website)
Website integration
SLA Management
Holiday Management
Feedback Management
Technician Performance
Ticket Notes
Work Flow Management
API Integration

Ensure customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

DASHBOARD HELPS EXECUTIVES

Know your customer and his problems

  • Know the customer and his journey
  • Know how many times did he visit the website?
  • Know how often he came to the store?
  • Know if s/he bought a new product/service?
  • Know whether the query got resolved?

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously

CRM & Service Desk

  • Ticket by Email
  • Ticket by Mobile App
  • Ticket by Self Service
  • Ticket Allocation by Alias
  • Ticket Allocation by category
  • Auto Allocation
  • Website Integration
  • Multi Department Handling
  • SLA Management
  • Holiday Management
  • Feedback Management
  • Technician Performance
  • Ticket Notes
  • Work Flow Management
  • API Integration
  • Multi-Vendor Login

Solution

If you listen to the complaints carefully, it can open up an untapped revenue system

Listen carefully with GREENITCO systems

How does this help?

INDUSTRY SOLUTION& Service Desk

Smart Cities
Municipal Corporations
Government Departments
Banking
Hospitals
Service-Oriented companies
Clubs
Hospitals
Township
Canteens

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

convenience...., VERY PROMPT..very useful in daily inventory management...in fact it is completely user friendly...useful for managing local compliances

Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Why we are different?

We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions

UnknownNot to be discolsed
Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud

Try the following option4 ways

Just connect with us or check any of the option to know more

Covid App from Play store

Android

Download the Mobile App
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Apple Store

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Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Demo

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Certification & Quality

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CONTACT greenitco

Please let us know what service you are interested in by completing the form below. We will get in touch with you shortly.

Headquater

Greenitco Technologies Pvt Ltd

520, Mastermind 1, IT park, Goregaon East
Royal Palms
Mumbai - 400065
Ph: 02266930155, 02262369894, +91-9769022209

Partners

SLV INDIA

Shop no.120 Sonam Shopping Centre phase-VI
Old Golden Nest, Mira Bhayander Rd,
Bhayander (E),
Maharashtra 401105

Branch Office

Greenitco Technologies Pvt Ltd

07, Vayal Street,
Vadalivilai, Kottar Post,
Nagercoil - 629 002
Ph: +91-9769022209, +91-9952482126

Partners

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Site Office

Greenitco Technologies Pvt Ltd

2574, Sanik Colony, Sector 49

Faridabad,
Haryana - 121001
Ph: +91-75066 00517, +91-97690 22209

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Sales Team

Greenitco Technologies Pvt Ltd

+1-9377895510

Partners

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Headquater

Greenitco Technologies Pvt Ltd

Partners

CWS SRL

TURIN

C.so Novara 99 - 10154 Torino (TO)

Telefono
+39 011 7419881

MILAN

Via Emilia, 24 - 20097 San Donato Milanese
Viale Monza, 259 - 20126 Milano

Telefono
+39 02 55607429

Country Office

Greenitco Technologies Pvt Ltd

+91-2266930155, 02262369894, +91-9769022209

Partners

SMARTER COMPUTER

PT 11386 JALAN BBN 6/2B DESA CEMPAKA PUTRA NILAI
71800 NILAI, Desa Cempaka,
71800 Bandar Baru Nilai, Negeri Sembilan, Malaysia

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