“Very much Worthy using ITM as a Ticketing and Asset Management Tool” Overall: It was quite a good product excellent to use,gives a platform a way to manage Asset management and Ticketing to the next level Pros: The user friendly architecture and full of worthy utilities make this software more reliable and handy Cons: I would say Nothing,this is simply a good software everyone should use once
Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud
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