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Greenitco Complain Management System

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Mobile App
The mobile application allows the users for easy, smart, and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application
Advance Reporting
Visualize your data to analyze trends, view agent performance metrics, and gather the insights needed to make future decisions through dozens of out-of-the-box and customizable reports, including trend reports, incident throughput, Happiness scores, and SLA breaches.
Procurement Management
Procurement Management: Align your assets with local contract, purchase order, and vendor management capabilities. The software helps in increasing operational performance. They help in automating internal procurement processes
Intelligent Service Desk
Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines.
Process Automation
Formalize the services you provide by building google forms accompanied by a workflow engine that can help to streamline the fulfillment processes.
Change Management
Collaborate across departments to help remove barriers that slow down service delivery by utilizing the change management as per ITIL to automate tasks and approvals, while reducing fulfillment times on complex inter-departmental services.

Best Complaint Management System with AI: Enhance Customer Support

Drowning in customer complaints? Greenitco's Best Complaint Management System (CMS), equipped with cutting-edge AI and intelligent Ticketing Tools, offers the perfect solution for Enterprise Customer Support . Our innovative platform streamlines complaint resolution, empowers your team with AI-based Ticketing Tools, and unlocks valuable insights – all designed to elevate your customer service and build lasting loyalty. Get Start Today!

Conquer Every Customer Concern: Greenitco's Best-in-Class Complaint Management System with AI

Our Best Complaint Management System is tailored to meet the unique needs of businesses across various industries. By integrating our system, you can:

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  • Effortless Complaint Resolution: Capture complaints from all channels (email, phone, web chat) and organize them in a centralized platform. AI-based Ticketing Tools automatically categorize and route complaints to the most qualified support agents, ensuring swift and efficient resolution.
  • Enhanced Customer Satisfaction: Deliver exceptional customer service through prompt responses, improved first-call resolution rates, and real-time progress updates. AI helps anticipate customer needs, personalize communication, and foster positive interactions.
  • Actionable Insights: Gain valuable data and analytics from customer complaints to identify recurring issues, pinpoint areas for improvement, and proactively prevent future problems. AI can further analyze trends and suggest proactive solutions to optimize your customer service strategy.
Comlain management

MANAGEMENT

Ensure customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

FEATURES

Understand your need

→ Raising tickets (for complaints by email, mobile app, website)
→ Website integration
→ SLA Management
→ Holiday Management
→ Feedback Management
→ Technician Performance
→ Ticket Notes
→ Work Flow Management
→ API Integration

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  • Ticket by Email
  • Ticket by Mobile App
  • Ticket by Self Service
  • Ticket Allocation by Alias
  • Ticket Allocation by category
  • Auto Allocation
  • Website Integration
  • Multi Department Handling

CRM & Service Desk

  • SLA Management
  • Holiday Management
  • Feedback Management
  • Technician Performance
  • Ticket Notes
  • Work Flow Management
  • API Integration
  • Multi-Vendor Login

DASHBOARD HELPS EXECUTIVES

Know your customer and his problems

  • Know the customer and his journey
  • Know how many times did he visit the website?
  • Know how often he came to the store?
  • Know if s/he bought a new product/service?
  • Know whether the query got resolved?

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously. 

360 degree Complain managementMultiple Channel

This system seamlessly integrates with your CRM and helps you resolve all issues raised from every corner

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Email

Convert every email to complaint number and start tracking so imp customer is missed

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Visit

Track customer's visit and time spent in every visit will be given a token number.

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Website Chat

Integrate the chat on the website with Omnichannel

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Facebook Chat

Integrate the chat via Facebook

Greenitco News

Call

Track every inbound and outbound call and convert them into the complaint numbers

Greenitco's CMS offers a comprehensive suite of features for an unmatched customer support experience:

Why We Have the Best Complaint Management System with AI? Enhance Customer Support Some Case Studies With Real Client

  • Challenge: L & T Infrastructure struggled with inefficient customer complaint management processes, leading to prolonged response times and dissatisfied customers.
  • Solution: GreenITCo implemented its Complaint Tracking Software, integrating a robust Ticketing System for Complaints. This enabled ABC Manufacturing to streamline complaint handling, prioritize issues effectively, and enhance communication between departments.
  • OUTCOME:
  • Reduced Resolution Times: Complaints were addressed promptly, reducing average resolution times by 30%.
  • Improved Customer Satisfaction: Enhanced transparency and communication resulted in higher customer satisfaction scores.
  • Operational Efficiency : Automated workflows and real-time updates improved overall operational efficiency.

INDUSTRY SOLUTION & SERVICE DESK

- Smart Cities
- Municipal Corporations
- Government Departments
- Banking
- Hospitals
- Service-Oriented companies
- Clubs
- Hospitals
-Township
- Canteens

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

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Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Why we are different?

We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions

UnknownNot to be discolsed
Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud

Try the following option4 ways

Just connect with us or check any of the option to know more

Covid App from Play store

Android

Download the Mobile App
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Apple Store

Download the Mobile App
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Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Demo

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Contact Us

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Certification & Quality

Please visit the site to check online

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OUR CUSTOMERS

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CONTACT greenitco

Please let us know what service you are interested in by completing the form below. We will get in touch with you shortly.

Headquater

Greenitco Technologies Pvt Ltd

520, Mastermind 1, IT park, Goregaon East
Royal Palms
Mumbai - 400065
Ph: 02266930155, 02262369894, +91-9769022209

Partners

SLV INDIA

Shop no.120 Sonam Shopping Centre phase-VI
Old Golden Nest, Mira Bhayander Rd,
Bhayander (E),
Maharashtra 401105

Branch Office

Greenitco Technologies Pvt Ltd

07, Vayal Street,
Vadalivilai, Kottar Post,
Nagercoil - 629 002
Ph: +91-9769022209, +91-9952482126

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Site Office

Greenitco Technologies Pvt Ltd

2574, Sanik Colony, Sector 49

Faridabad,
Haryana - 121001
Ph: +91-75066 00517, +91-97690 22209

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Sales Team

Greenitco Technologies Pvt Ltd

+1-9377895510

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Headquater

Greenitco Technologies Pvt Ltd

Partners

CWS SRL

TURIN

C.so Novara 99 - 10154 Torino (TO)

Telefono
+39 011 7419881

MILAN

Via Emilia, 24 - 20097 San Donato Milanese
Viale Monza, 259 - 20126 Milano

Telefono
+39 02 55607429

Country Office

Greenitco Technologies Pvt Ltd

+91-2266930155, 02262369894, +91-9769022209

Partners

SMARTER COMPUTER

PT 11386 JALAN BBN 6/2B DESA CEMPAKA PUTRA NILAI
71800 NILAI, Desa Cempaka,
71800 Bandar Baru Nilai, Negeri Sembilan, Malaysia

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