Mobile App

The mobile application allows the users for easy, smart, and crisp usage of the application’s features. You can add a newly purchased asset or an existing asset in the asset record or in the stock through the asset management mobile application

Playstore

Advance Reporting

Visualize your data to analyze trends, view agent performance metrics, and gather the insights needed to make future decisions through dozens of out-of-the-box and customizable reports, including trend reports, incident throughput, Happiness scores, and SLA breaches.

Sample Report

Procurement Management

Procurement Management: Align your assets with local contract, purchase order, and vendor management capabilities. The software helps in increasing operational performance. They help in automating internal procurement processes

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Intelligent Service Desk

Manage your organization’s processes, automate repetitive tasks, and drive greater service efficiency and agent productivity with robust automation and workflow engines.

Process Automation

Formalize the services you provide by building google forms accompanied by a workflow engine that can help to streamline the fulfillment processes.

Change Management

Collaborate across departments to help remove barriers that slow down service delivery by utilizing the change management as per ITIL to automate tasks and approvals, while reducing fulfillment times on complex inter-departmental services.

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BROCHURE 01.pdf

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TESTIMONIALS

"Well I was looking for a app to manage and update my expenditure and daily logs. Milk calendar app is useful to manage my day to day expenses , and calculate monthly expenses or payable dues with ease. Now I dont miss any of my payable ammount or receivable ammount. Thanks to app"
Sheena kapoor
"Hey its a great app... But please update it again as due to recent update it keeps showing "please wait" loading tab forever due to which the calender never shows. Its just a feedback. I want to use this app. Its really useful. It just need some adjustment. Thank you"
Santosh Upadhyay
"Nice, app to maintain to everything. We can manage our daily expenses, income and other details. We can manage our employees and made also in a simple way."
Khan Israr Ahmed
"This app is great for all people. We can manage our daily milk & maid services, income, expanses, employees & other many things in a simple way."
Naresh Vegad

Best Complaint Management System with AI: Enhance Customer Support

Drowning in customer complaints? Greenitco's Best Complaint Management System (CMS), equipped with cutting-edge AI and intelligent Ticketing Tools, offers the perfect solution for Enterprise Customer Support . Our innovative platform streamlines complaint resolution, empowers your team with AI-based Ticketing Tools, and unlocks valuable insights – all designed to elevate your customer service and build lasting loyalty. Get Start Today!

Conquer Every Customer Concern: Greenitco's Best-in-Class Complaint Management System with AI

Our Best Complaint Management System is tailored to meet the unique needs of businesses across various industries. By integrating our system, you can:

Effortless Complaint Resolution: Capture complaints from all channels (email, phone, web chat) and organize them in a centralized platform. AI-based Ticketing Tools automatically categorize and route complaints to the most qualified support agents, ensuring swift and efficient resolution.
Enhanced Customer Satisfaction: Deliver exceptional customer service through prompt responses, improved first-call resolution rates, and real-time progress updates. AI helps anticipate customer needs, personalize communication, and foster positive interactions.
Actionable Insights: Gain valuable data and analytics from customer complaints to identify recurring issues, pinpoint areas for improvement, and proactively prevent future problems. AI can further analyze trends and suggest proactive solutions to optimize your customer service strategy.

MANAGEMENT

Ensure customer delight through end-to-end management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement.

FEATURES

Understand your need

→ Raising tickets (for complaints by email, mobile app, website)
→ Website integration
→ SLA Management
→ Holiday Management
→ Feedback Management
→ Technician Performance
→ Ticket Notes
→ Work Flow Management
→ API Integration

DEMO REQUEST

Request for Demo

Ticket by Email
Ticket by Mobile App
Ticket by Self Service
Ticket Allocation by Alias
Ticket Allocation by category
Auto Allocation
Website Integration
Multi Department Handling

CRM & Service Desk

SLA Management
Holiday Management
Feedback Management
Technician Performance
Ticket Notes
Work Flow Management
API Integration
Multi-Vendor Login

DEMO REQUEST

DASHBOARD HELPS EXECUTIVES

Know your customer and his problems

Know the customer and his journey
Know how many times did he visit the website?
Know how often he came to the store?
Know if s/he bought a new product/service?
Know whether the query got resolved?

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

360 degree Complain managementMultiple Channel

This system seamlessly integrates with your CRM and helps you resolve all issues raised from every corner

Email

Convert every email to complaint number and start tracking so imp customer is missed

Visit

Track customer's visit and time spent in every visit will be given a token number.

Website Chat

Integrate the chat on the website with Omnichannel

Facebook Chat

Integrate the chat via Facebook

Call

Track every inbound and outbound call and convert them into the complaint numbers

Greenitco's CMS offers a comprehensive suite of features for an unmatched customer support experience:

Omnichannel Complaint Capture

Capture complaints from any source, ensuring no issue goes unnoticed.

Automated Workflows

Streamline complaint handling processes and reduce manual tasks.

Improved Technician Performance

Track technician performance and identify areas for improvement.

Real-time Notifications

Stay updated on the status of complaints with real-time notifications.

Better service translated into more revenue

Intelligent Ticketing with AI

Streamline complaint workflows, improve agent efficiency, and personalize communication with AI-powered ticketing tools.

Real-Time Reporting and Analytics

Gain valuable insights into customer sentiment, identify trends, and measure the success of your complaint resolution process.

Improved Customer Retention

Resolve complaints quickly and effectively, demonstrating your commitment to customer satisfaction and fostering lasting brand loyalty.

Improved Customer Retention

Resolve complaints quickly and effectively, demonstrating your commitment to customer satisfaction and fostering lasting brand loyalty.

Why We Have the Best Complaint Management System with AI? Enhance Customer Support Some Case Studies With Real Client

Challenge: L & T Infrastructure struggled with inefficient customer complaint management processes, leading to prolonged response times and dissatisfied customers.
Solution: GreenITCo implemented its Complaint Tracking Software, integrating a robust Ticketing System for Complaints. This enabled ABC Manufacturing to streamline complaint handling, prioritize issues effectively, and enhance communication between departments.
OUTCOME:
Reduced Resolution Times: Complaints were addressed promptly, reducing average resolution times by 30%.
Improved Customer Satisfaction: Enhanced transparency and communication resulted in higher customer satisfaction scores.
Operational Efficiency : Automated workflows and real-time updates improved overall operational efficiency.

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INDUSTRY SOLUTION & SERVICE DESK

- Smart Cities
- Municipal Corporations
- Government Departments
- Banking
- Hospitals
- Service-Oriented companies
- Clubs
- Hospitals
-Township
- Canteens

This system creates a perception that every department is in sync with each other. It tells people that you care about your customers and take their complaints seriously.

Complete Non-IT & IT Asset Management, cloud asset management application & Network inventory software with the service desk also known as ITM by Greenitco

Why we are different?

We try to understand the problem statement, we follow the solution tree methodology. A problem tree provides an overview of all the known causes and effects of an identified problem. Reversing the problem tree, by replacing negative statements with positive ones, creates a solution tree. We are Good at that. We have solved and developed a complex application using simple solutions

UnknownNot to be discolsed

Sofware provide access to every user so that it can bring transparency in the Org. It's amazing !!” Overall: It saved lot of time and money Pros: Used this product to manage the infrastructure of 60 computer systems, 50 mobiles, and around 15 DGPS survey devices . We, two people, giving support to our organization with very less overhead (specially in the downtime). This software made this possible. This is a good package in a slim fit. The best part is they are very open to added functionalities as needed. I am very satisfied with their support and customization. Their upfront communication keeps us reliable. Features i loved 1. Auto warranty check 2. Happiness meter 3. Status Board 4. Tciket Tracking Cons: Need Autodiscovery in the tool. This will reduce the manual work and help in automation. Need more integration with Azure cloud