SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

FORGOT YOUR PASSWORD?

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!

Greenitco technologies private limited

Greenitco technologies private limited

Asset Management, Asset Auditing, Mobile App Development, Service Desk, Smart Queue Management, Live token, Lost & Found, Network Inventory Park & Services

T (91) 9769022209
Email: contact@greenitco.com

Greenitco Technologies Pvt Ltd
520, Mastermind1, IT Park Goregaon East, Royal Plams, Mumbai India 400065

Open in Google Maps
QUESTIONS? CALL: +919769022209
  • LOGIN
  • LANGUAGES
    • العربية العربية
    • Nederlands Nederlands
    • English English
    • Eesti Eesti
    • Suomi Suomi
    • Français Français
    • Deutsch Deutsch
    • Gaeilge Gaeilge
    • Italiano Italiano
    • 日本語 日本語
    • 한국어 한국어
    • Kurdish Kurdish
    • Latviešu Latviešu
    • Lietuvių Lietuvių
    • Melayu Melayu
    • Polski Polski
    • Português Português
    • Español Español
    • Svenska Svenska
  • Home
  • Products
    • Asset Management Software
    • Live Token & Queue Management
    • Complaint Management System
  • Services
    • Services – Website development
    • Services- Asset Auditing
  • About us
  • Demo
  • Contact
  • Schedule a Call
ContactUs
  • Home
  • Mobile helpdesk ticketing system
March 25, 2023

Mobile helpdesk ticketing system

Mobile helpdesk ticketing system

Mobile helpdesk ticketing system to simplify business operations:

The mobile helpdesk ticketing system offers features in-app, that enable you to manage queries of the ticket and monitor the inbound support tickets from customers or users using the app. Having a mobile help desk software allows you to operate tickets with applications, where users can log support issues easily. Whereas the team can determine the priority of tickets and assign them to specific agents accordingly. Whereas it enables you to utilize custom fields, and forms and update additional information into the ticket all from the mobile help desk software.

If you require some information about the tickets, you can chat & have a conversation with either the customer or your support team. The main aim of mobile help desk software refers to getting quick responses from the support team, which is essential for providing the best service to your customers, anywhere and at any time.

Connect with your customers from anywhere at any time with a mobile helpdesk ticketing system

Don’t let the distance from your onsite office hinder the operations of your business. We have the solution for it to make your office operations available on your mobile phones.  Get the complete solution for customer service to simplify operations working and generate better ROI.  Manage your helpdesk on the go, It enables your team to have access to its features, directly from their favorite device.  ITM offers a great helpdesk software ticketing system to manage your businesses from anywhere.

Some features you can use in mobile ticketing system are:

Ticket Updates

Get on-time ticket updates about the status, comments, edits, and activities. The ticket support agents can view the status of the ticket like which tickets are open and newly added, closed, or InProgress with a few clicks.

Priority Checks

Work modes of the mobile ticketing system prioritize the tickets based on various parameters.  Your tickets are sorted automatically, so you can solve the tickets that are most urgent. Priority checks are performed and set some priority for the support team to choose the top priority tickets easily.

Customer information

The team can view customer information from tickets easily. They just have to login into the system and view the customer details like email, phone, and other interactions details. Manage the details with a few clicks.

Combined view tickets

Ticket presentations offer a detailed view of ticket details. The ticket details are presented to the team to select which tickets they can solve easily, and check the ticket status. This glance view of the tickets gives a better idea of how to complete the tickets allotted to the team.

Quick ticket response

Easily respond to the ticket queries from your mobile. Get the updates and generate faster responses with just a few clicks. Manage your work faster and get that done easily. With the mobile ticketing system, you did miss any response.

Mass Ticket actions

You can apply the same actions to multiple tickets with few clicks.  Just following a few simple steps you can perform some actions on mass tickets easily.

Easy collaborations

To ensure uninterrupted communication with the support team and customers, the Mobile helpdesk offers easy collaborations with customers. Example connect with commenting, tagging, chatbots, messaging on tickets clearances. The team can converse easily using the easy collaborations and connect with the team.

Mobile Management

The mobile helpdesk ticketing system works for android and iPhone operating systems.  The notification alerts, updating the status of tickets, creating new tickets, updating tasks, filtering the tickets through various parameters, and more. All you need to download applications from your android and iPhone.

Get the insights on your Radar

Designed for ticket support agents, the app offers vital customer service stats at a glance, including Live Traffic, Ticket Traffic, ticket status, and Customer Happiness Ratings. It brings variances to your notice instantly and helps identify blockages even before they arise.

Mobile Helpdesk system for your business is in your pocket now.

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin

Deliver support to your customers anytime, anywhere

  • Create, edit , update, assign and resolve tickets on the go
  • Priority checks, filter tickets easily with a mobile application.
  • Record the time spent on the system and get updated on the work logs
  • Check which team members are available online
  • Create a customizable view and apply priority checks
  • Conversation with the customer support agent and the customers.
  • Get on-time alerts and updates for the tickets activities.

Make it easy for the customers and service agents to handle the tickets creation and resolution efficiently.  Easy workspace environment for the team members to give their best and out-of-the-box work in the comfort of their own space. ITM offers a quick setup for a mobile helpdesk ticketing system that is a suitable platform.  It helps the team to work and customers to get their queries resolved quickly. Deploying an efficient technology that matches the purpose of your business is the best thing you can do for your business.

Search

Recent Posts

  • Customize Ticketing System

    While using a standard workflow for ticketing h...
  • LEAP 2023 Greenitco

    LEAP 2023 Feb 6-9, 2023 | Riyadh Front Expo Cen...
  • Best asset management software

    How Best IT Asset Management software tools can improve efficiency.

    Using the best IT asset management software too...
  • Helpdesk Outsourcing services for business development

    Help desk Outsourcing services Helpdesk Outsour...
  • Managed Services

    How can Managed Services assist your business to grow?

    The year has bought many new challenges and pos...

Recent Comments

    Archives

    • February 2023
    • January 2023
    • December 2022
    • August 2022
    • June 2022
    • May 2022
    • August 2021
    • July 2021

    Categories

    • Asset audit
    • Asset Management
    • helpdesk outsourcing
    • Mobile
    • Networking
    • News
    • Technology
    • technology support

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Featured Posts

    • Customize Ticketing System

      0 comments
    • LEAP 2023 Greenitco

      0 comments
    • Best asset management software

      How Best IT Asset Management software tools can improve efficiency.

      0 comments
    • Helpdesk Outsourcing services for business development

      0 comments
    • Managed Services

      How can Managed Services assist your business to grow?

      0 comments

    Quick Links

    Privacy Policy
    Terms for Use
    Playstore
    IT Asset Management

    Facebook

    Search

    Contact Us

    Greenitco Technologies Pvt Ltd
    MUMBAI: 322 , Mastermind 1, IT park, Goregaon East
    Royal Palms Mumbai - 400065
    FARIDABAD: 2454, Sanik Colony Faridabad, Haryana 121001
    Mob: 022-46048083, +91-9769022209 +91-9082079525

    Greenitco technologies private limited

    © 2020 GreenITCo All rights reserved.

    TOP
    • English